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FAQ's

FAQ

What are your shipping options?

We currently ship to customers Australia wide. Standard shipping is FREE for all Australian customers for orders over $100. If you are wanting your item in a hurry, please select express shipping at checkout.  All our items are shipped via Australia Post for smaller items and via courier for our bulky products. If you are unsure if a courier can deliver to your address, please contact us so we can look into it for you prior to placing your order.

Are your cast bronze plaques suitable for cemeteries?

Yes. Our cast bronze plaques are of the highest quality available in Australia and so are suitable to be placed in cemeteries. We do however recommend that you contact the cemetery and enquire about their rules and regulations about installing plaques before making your purchase.

I want to order something different to what is on your website. Can you help?

Yes absolutely. We love helping with custom requests. We can offer much more than what is shown for our cast bronze plaques including, ceramic photo’s, emblems, and lay out options. Please get in touch so we can chat about your requirements.

Do you install plaques for families?

No. Heavenly Memorial Designs is unable to install memorial plaques in cemeteries or at home for families. All plaques are shipped directly to you with recommendations and installation guide which will help you to install the plaque yourself. Some cemeteries will install plaques for you, please contact the cemetery for enquiries about their services.

 

Do you have any photo albums for urgent shipping?

Yes. We have some two & four photo folios and guest books in stock for urgent shipping. These can be shipped within 1 business day, without the personalised cover if required for a funeral service. Express shipping would be recommended for this, so please select this at the checkout. 

Do I need glue or other supplies to put together the photo albums?

No. All photo albums come pre-assembled. With the matted albums you just slide the photo behind the mat, with no glue needed. This also makes it very easy to change photo’s over if/when required.

If you have a question that isn’t answered here please get in touch, we will be happy to answer any questions you may have. Our information is in the contact section at the bottom of this website.