FAQ

What are your shipping options?

We currently ship to customers Australia wide. Standard shipping is FREE for all Australian customers. If you are wanting your item in a hurry, please contact us to arrange express shipping. This will incur extra charges. Unfortunately, we are unable to offer international shipping at this time. All our items are shipped via Australia Post for smaller items and via courier for our bulky products. If you are unsure if a courier can deliver to your address, please contact us so we can look into it for you prior to placing your order.

Are your cast bronze plaques suitable for cemeteries?

Yes. Our cast bronze plaques are of the highest quality available in Australia and so are suitable to be placed in cemeteries. We do however recommend that you contact the cemetery and enquire about their rules and regulations about installing plaques before making your purchase.

I want to order something different to what is on your website. Can you help?

Yes absolutely. We love helping with custom requests. We can offer much more than what is shown for our cast bronze plaques including, ceramic photo’s, emblems, and lay out options. Please get in touch so we can chat about your requirements.

Do you install plaques for families?

No. Heavenly Memorial Designs is unable to install memorial plaques in cemeteries or at home for families. All plaques are shipped directly to you with recommendations and installation guide which will help you to install the plaque yourself. Some cemeteries will install plaques for you, please contact the cemetery for enquiries about their services.

What is Cremation Jewellery/Memorial Jewellery/Jewellery Urns?

Cremation Jewellery (also known as memorial jewellery, jewellery urns, keepsake jewellery, cremation necklaces, lockets for ashes, hair lockets or cremation vials) is jewellery which has been designed as a miniature cremation urn to safely and discreetly hold a small amount of cremation ashes or other keepsakes to remember a loved one. Cremation jewellery is a unique and modern alternative to traditional photo lockets, allowing you a great variety of memorial options with entirely fillable pendants capable of holding precious mementos. Memorial Jewellery is also a very affordable alternative to memorial diamonds and gems made from ashes.

How Much Cremation Ashes or Keepsakes Will My Keepsake Locket Hold?

All of our cremation jewellery has an entirely fillable interior. A generous amount of precious metal has been used to create each piece resulting in a solidly constructed urn pendant with the interior entirely fillable.

I am organising a funeral through a funeral home. Can I arrange for them to fill my jewellery for me?

Yes. Most funeral homes are happy to fill the jewellery for you and work with you on your memorial jewellery needs.

Is Cremation Jewellery Suitable for Holding My Pets Ashes or Fur?

Yes. Heavenly Memorial Designs offers a selection of memorial jewellery keepsake pet urns which have been designed specifically to remember a beloved cat or dog, however all of the ashes jewellery designs are suitable for pet cremation ashes or fur. Our selection of pet memorial jewellery is the perfect way to keep the memory of your beloved pet close to you. Each pendant can hold a small amount of pet cremation ashes or some of your pet’s fur. We also supply a Double Chamber pendant which can hold both fur and pet ashes in two separate chambers.

How Do I Fill My Cremation Jewellery Urn?

Please refer to our Filling Instructions for a complete step-by-step guide to memorial jewellery filling. Every memorial jewellery pendant is supplied with these Filling and Care Instructions to allow you to feel confident when filling your pendant for ashes. If you feel uncomfortable about filling your keepsake memorial locket you can ask your local funeral home to do this for you. They will happily do this.

How Do I Care For My Urn Pendant?

Heavenly Memorial Designs recommends that you care for your memorial jewellery urn as you would any piece of fine jewellery. We strongly suggest that you follow the Care Instructions supplied with your ashes pendant.

Do you have any photo albums for urgent shipping?

Yes. We have some two & four photo folios and guest books in stock for urgent shipping. These can be shipped within 1 business day, without the personalised cover if required for a funeral service. Express shipping would be recommended for this, please contact us for pricing.

Do I need glue or other supplies to put together the photo albums?

No. All photo albums come pre-assembled. With the matted albums you just slide the photo behind the mat, with no glue needed. This also makes it very easy to change photo’s over if/when required.

If you have a question that isn’t answered here please get in touch, we will be happy to answer any questions you may have. Our information is in the contact menu on this website.